White-Glove Support
Tailored Support
Our white-glove support and consulting services offer a holistic approach to tackling these challenges. BDC acts as your single point of contact, providing time-sensitive, mission-critical system support for essential business processes. With over 60 combined years of experience in the distribution industry, we are committed to implementing the right solutions tailored to your business needs, ensuring that you receive the most effective support and resources.
When you call us with an issue, we dive deeply into the problem to provide a thorough and effective solution. Acting as your business systems support liaison, we use a root cause problem-solving approach that leverages our systems, operational, and industry experience. This ensures that we address the underlying issues, not just the symptoms.
Our commitment to transparency also means you’re always getting exactly what you need.
Key Areas of Support
First-line help desk support
Advanced Reporting: SQL, Fusion, PowerBI
EDI implementation, management, support
Supplier reporting support
Back office operations
Order processing
Warehouse + inventory management
Route reconciliation
Process and procedure development + documentation
Our Approach: White Glove Support With a Focus on Relationships
We offer a unique responsive consulting and support model that enables real change management and continuous improvement. We teach our clients how to fish and continue to find ways to seize opportunities throughout their organizations via people, processes, and technology. Our White Glove services are delivered through our Customer Success Framework ensuring continued engagement and execution.
Phase I Stabilize
Focused on creating a stable foundation, we define clear project goals and deliverables, setting the stage for impactful change.
Phase II Transform
Transition to advanced reporting, analytics, and system support, driving significant improvements in operational efficiency.
Phase III Innovate
Empowering beverage distribution companies with people, processes & technology
We have received invaluable support and expertise from BDC as we have moved the entire organization to a new route accounting solution. Their data conversion and go-live support allowed us to feel more comfortable with the transition, but their continued process support and custom dashboard development have helped us unlock the vision we had when we made this investment.
John Thompson
Chief Information Officer, Crescent Crown Distributing
Danny Kindle and the BDC team are an important and trusted part of the Odom IT team. They have helped us with staff augmentation work for a number of years now as well as project work ranging from eoStar WMS to most recently doing eoStar to Encompass data migration, building Encompass dashboards, and Encompass KPI reports. We appreciate the long-term partnership we’ve had with BDC and recommend their team without reservation.
Leonie Markgraf
Senior Vice President, Information Technology, The Odom Corporation
Over the past 5 years, we have had the privilege of working closely with BDC to enhance the efficiency and effectiveness of our warehouse processes. Their expertise and dedication has significantly contributed to streamlining our operations, improving productivity, and ultimately enhancing our bottom line.
Mike Sokoll
Vice President of Sales, Huntsville Coca-Cola
Their team exhibited professionalism and proficiency throughout the implementation process. From the introduction to the implementation of best practices, BDC ensured a seamless transition with minimal disruption to our daily operations. Their attention to detail and commitment to delivering results were evident at every stage of the project. I recommend them to any organization seeking to optimize their warehouse operations.
Roy Howard
Vice President Information Systems, C.C. Clark Inc.
BDC provided exceptional expertise and support during the implementation of our voice-picking solution. Their tailored approach and seamless integration significantly enhanced our warehouse efficiency, resulting in improved pick accuracy and productivity. I highly recommend BDC for any organization seeking to optimize their picking processes through innovative technology solutions.
David Bolton
Vice President Operations, Corinth Coca-Cola
BDC demonstrated an exceptional understanding of our specific needs and challenges from the outset. They conducted a thorough analysis of our existing workflows, identified areas for improvement, and proposed innovative solutions tailored to our requirements.
How to get started with BDC
Consult
This is a quick, easy consultation. We respect the value of your time, so we start by getting to understand your needs as you see them and ensuring that we’re a good fit. Even if we don’t end up working together, our aim here is to provide you with some direction and insight.
Discover
We conduct a multi-day on-site discovery of your people, processes, and technology. We then identify the solutions that will work best for you and create a roadmap for implementation that provides a stable foundation to operate from.
Implement
We implement better technologies and processes, which involves a holistic, whole-system approach, working directly with end users. This is also where we teach you how to fish, optimizing the way data, people, processes, and technology work together.
Ongoing Support
We provide highly responsive help-desk support services, operational consulting, business systems liaison, services, IT guidance and other operations support services, continuously improving and helping you seize opportunities.